SAFETY FIRST
At Jaspen Transport, SAFETY IS ALWAYS FIRST!
We comply and enforce all safety requirements in accordance to Indiana State Department of Transportation.
DRIVER & VEHICLE
Performance Evaluation
Our driver & vehicle performance evaluation focuses on key aspects of the job, including safety, professionalism and customer service. We ask our clients to evaluate our performance after every trip. Our client's satisfaction is our number 1 priority.
Rating: ☐ Excellent ☐ Good ☐ Satisfactory ☐ Needs Improvement
Safety and Compliance
Our driver safety and compliance evaluation is about ensuring that our drivers are safe and efficient on the road, while also following legal requirements
Driving Safety
Adheres to traffic laws and company driving policies.
Vehicle Maintenance
Performs pre-trip and post-trip vehicle inspections, reports issues promptly, and ensures cleanliness.
Adherence to Protocols
Follows NEMT safety protocols (e.g., securing patients, using safety belts, proper wheelchair handling).
Customer Service
Our customer service performance evaluation assesses our drivers ability to provide excellent service to our clients, including factors like communication, courtesy, punctuality, attentiveness to special needs, and overall professionalism, ensuring a positive experience for the patient during their transportation journey
Professionalism
Displays a positive attitude, maintains confidentiality, and treats clients with respect and empathy.
Punctuality
Arrives on time for pick-ups and adheres to schedules.
Communication
Effectively communicates with clients, dispatchers, and healthcare providers as needed.
Operational Performance
Our operational performance evaluation assesses the efficiency and effectiveness of our service by analyzing key metrics like on-time arrival rates, driver performance, customer satisfaction, to identify areas for improvement.
Efficiency
Minimizes delays and follows the most efficient routes while maintaining safety.
Documentation
Completes required paperwork (e.g., trip logs, mileage records) accurately and on time.
Problem Solving
Handles unexpected situations (e.g., delays, client issues) professionally and effectively.